How to Return on Daraz

Introduction

Daraz understands that sometimes you might have to return a product. Daraz has a simple return policy for its customers. If you don’t like the product, or it is damaged or defective, you can return it within 30-days from the date of delivery. However, if you miss the pickup on the scheduled date and time, we will inform our courier partner to reschedule another pick-up attempt within 48 hours of your last failed attempt. Please note that Daraz reserves rights to cancel any order for which no successful pick up was attempted in 7 days from the date of order placement. All returns are subject to quality checks by the seller before they are accepted on Daraz Online Return Center (DORC).

Log in to your Daraz account.

To return an item, log in to your Daraz account and navigate to the returns page. You can also click on the [Returns] button at the top of any Daraz page.

On this page, you will see all your past orders with links for each order as well as a link that says “Return Order.” Clicking here will direct you to a page where you can select an order, view items purchased in that order, mark items as damaged or unfit for purpose (if applicable), add details about why you are returning them (if applicable), and specify whether or not those items should be returned at full price or reduced price once they have been assessed by Daraz’s quality assurance team.

If any of these details need changing before proceeding with a return request then simply edit them now before submitting your request!

Navigate to Returns Page by clicking on “My Orders” tab – Then click on “Request Return”

You can return your item within 7 days of the delivery date.

• To make a return, navigate to Returns Page by clicking on “My Orders” tab – Then click on “Request Return”
• You will be able to see the items associated with the order. Select the item(s) that you would like to return and proceed:

On the returns page, select the order you would like to return.

On the returns page, select the order you would like to return.

Next, select the items you would like to return. You can also choose multiple items at once if they belong to a single order.

You may also decide that instead of returning an order for full refund, you want only some parts of your purchase returned instead; in this case, check ‘Partial Return’ under “Return Reason” on this page and proceed with partial refunds according to our policy

When you have selected the order, you will be able to see the items associated with the order. Select the item(s) that you would like to return and proceed.

If you would like to return an item, select the box next to “I want to return this item” and then proceed. If you have selected multiple items as part of your order, each item must be returned individually by selecting it from below and clicking submit.

Returning an entire order: To return all items in an order at once, select “Yes” for this option on the screen that appears after you click on “Return” on daraz.pk’s website or app. You will then be provided with instructions on how to do so via email within 24 hours of requesting a refund or exchange.

If your request is approved, Daraz will contact you to set up a return pick-up.

• If your request is approved, Daraz will contact you to set up a return pick-up.
• The pick-up will be within 48 hours of acceptance of the return request.
• The pick-up will be within 72 hours of approval.
• The pick-up will be within 7 days of returning the item to Daraz, on condition that all returns are authorized by Daraz management and per their guidelines for approval or rejection.

The items will be collected at a time and location of your convenience within 48 hours of acceptance of the return request.

The items will be collected at a time and location of your convenience within 48 hours of acceptance of the return request.

The items will be collected from the place of purchase.

If a customer has used the product and wishes to return it for an exchange or refund, he/she can visit any Daraz shop with his/her original receipt and the product. Daraz will then collect all such products from their respective outlets after verifying that they are unused, unopened, undamaged and in their original packaging.

Once your returned item(s) have been received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund or replacement within 72 hours.

Once your returned item(s) have been received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund or replacement within 72 hours.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

You should expect to receive your refund or replacement within 7 days after returning the item(s)

You should expect to receive your refund or replacement within 7 days after returning the item(s).

If you haven’t received it after 7 days, contact daraz customer service.

You will be notified of approval or rejection within 72 hours.

You can easily make returns from daraz

In order to make a return, you should log in to your daraz account and navigate to the returns page by clicking on “My Orders” tab – Then click on “Request Return”.

Once you have selected the order, you will be able to see the items associated with the order. You can also add missing items and remove any item from your list of returns before submitting it and sending it back to Daraz.

Conclusion

You can return the product to our location or request a return pick-up from your Daraz account within 15 days of the item being shipped. Please note that items must be returned in original condition, with all tags attached and the original packaging included.